The only time that we're at home is between 8PM or 9PM which is out of TM's Technical working hour (8AM-5PM). Yup, if you're planning to get TM's Technical service, you must take a leave. Otherwise (if you're lucky enough) try to arrange it on Saturday. I did take a leave once during my first Streamyx downtime, but the technician didn't show up on the promised day. I was mad as ever. Please TM, I'm begging you, please improve....pleaaaaaaseeeeeeeeeeeeeeeee.
Update:
My complain were immediately attended the following day. Apparently the technician told me that he change the connection port so that the connection will properly reset. The connection will reset itself when there is a power problem from TNB. In my case, after the reset state the connection were just stucked or hang.
The call centre then called me to check if everything were OK on Saturday and the technician called back on Tuesday to confirm if the problem were fix. I'm glad that the service providedby TM Support lately is much much better than before. By the way thanks Mr Kamal (TM Technician) for your service.
