Malaysian Immigration Department - Applying for a group pass within ASEAN Country

We were just get back from the Malaysian Immigration Department in Pusat Bandar Damansara. This is our first time applying for a group pass to enter Singapore, so we do not sure the procedure at all. So what we did, we tried to call the help-line but there is no response, not even an auto response machine. Browsing their website did clarify a few things but there no online form (which is rare now a day). Feeling helpless, we went to Pusat Bandar Damansara our self to ask some questions about the procedure. The officer at the ground attending us and suggest to buy some application forms. For each sheets, the charges is RM1.

Looking at the form, the department really need to upgrade their application form, period. Here are some info they failed to inform to us (through form or verbally):

• The current fee is RM200 per group not RM65 as stated in the form.
• Each IC copy must be attached back to back, or ask the photo copy attendant to do the same effect.
• The group leader requires 2 copy of IC.
• To measure high, please use centimeter. The instruction in the form just stated metric but which one is unclear (cm,mm,meter,kilometer)
  
• This one, nothing to do with the form. On Friday the counter will close (the whole building) from 12PM to 2:45PM. There is no need to que-up in advance at the entrance door simply because you don't know which counter are suitable with your type of application.
• Oh, for those producing your own passport photo, please use light blue background, make sure to measure from top to chin is at 3 centimeter and don't use glossy paper.